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Pathways to Professionalism
Pathways to Professionalism
While the Code of Ethics and Standards of Practice of the National Association establishes objective, enforceable ethical standards governing the professional conduct of REALTORS®, it does not address issues of courtesy or etiquette. Based on input from many sources, the Professional Conduct Working Group of the Professional Standards Committee developed the following list of professional courtesies for use by REALTORS® on a voluntary basis. This list is not all-inclusive, and may be supplemented by local custom and practice.
I. Respect for the Public
1. Follow the “Golden Rule” – Do unto others as you would have them do
unto you.
2. Respond promptly to inquiries and requests for information.
3. Schedule appointments and showings as far in advance as possible.
4. Call if you are delayed or must cancel an appointment or showing.
5. If a prospective buyer decides not to view an occupied home, promptly
explain the situation to the listing broker or the occupant.
6. Communicate with all parties in a timely fashion.
7. When entering a property, ensure that unexpected situations, such as
pets, are handled appropriately.
8. Leave your business card if not prohibited by local rules.
9. Never criticize property in the presence of the occupant.
10. Inform occupants that you are leaving after showings.
11. When showing an occupied home, always ring the doorbell or knock –
and announce yourself loudly – before entering. Knock and announce
yourself loudly before entering any closed room.
12. Present a professional appearance at all times; dress appropriately and
drive a clean car.
13. If occupants are home during showings, ask their permission before using
the telephone or bathroom.
14. Encourage the clients of other brokers to direct questions to their agent
or representative.
15. Communicate clearly; don’t use jargon or slang that may not be readily
understood.
16. Be aware of and respect cultural differences.
17. Show courtesy and respect to everyone.
18. Be aware of – and meet – all deadlines.
19. Promise only what you can deliver – and keep your promises.
20. Identify your REALTOR® and your professional status in contacts with the
public.
21. Do not tell people what you think – tell them what you know.
II. Respect for Property
1. Be responsible for everyone you allow to enter listed property.
2. Never allow buyers to enter listed property unaccompanied.
3. When showing property, keep all members of the group together.
4. Never allow unaccompanied access to property without permission.
5. Enter property only with permission even if you have a lockbox key or
combination.
6. When the occupant is absent, leave the property as you found it (lights,
heating, cooling, drapes, etc). If you think something is amiss (e.g.
vandalism) contact the listing broker immediately.
7. Be considerate of the seller’s property. Do not allow anyone to eat, drink,
smoke, dispose of trash, use bathing or sleeping facilities, or bring pets.
Leave the house as you found it unless instructed otherwise.
8. Use sidewalks; if weather is bad, take off shoes and boots inside property.
III. Respect for Peers
1 Identify your REALTOR® and professional status in all contacts with other
REALTORS®.
2. Respond to other agents’ calls, faxes, and e-mails promptly and
courteously.
3. Be aware that large electronic files with attachments or lengthy faxes
may be a burden on recipients.
4. Notify the listing broker if there appears to be inaccurate information on
the listing.
5. Share important information about a property, including the presence of
pets; security systems; and whether sellers will be present during the
showing.
6. Show courtesy, trust and respect to other real estate professionals.
7. Avoid the inappropriate use of endearments or other denigrating
language.
8. Do not prospect at other REALTORS®’ open houses or similar events.
9. Return keys promptly.
10. Carefully replace keys in the lockbox after showings.
11. To be successful in the business, mutual respect is essential.
12. Real estate is a reputation business. What you do today may affect your
reputation – and business – for years to come.
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